Multiple Goals: a Framework for Understanding and Improving Quality in End of Life Communication
In order to improve end of life care, we must improve end of life communication. However, we require a framework to understand what quality communication is in order to improve it. This white paper explores such a framework: multiple goals. We suggest that this framework can help spur the necessary advances in end of life communication by providing a more robust understanding of what is happening below the surface in conversations that cause the discussions to succeed or fail.
Accommodation: When communicating about end of life issues, it matters how people speak
While there is an emerging consensus that quality communication is vital to improving care at the end of life, the question of what constitutes quality in this context has not received much attention. This white paper introduces research by University of Kentucky professor Allison M. Scott on one important component of quality in end of life communication: over- and underaccommodation.